Terms and Conditions

Last update: December 23th, 2025

Purpose

These Terms and Conditions (T&C) apply to all offers relating to training services. By placing an order, the client fully and unreservedly accepts these T&C. Any conflicting terms and conditions, particularly those stipulated by the client, shall not prevail over these T&C unless formally accepted in writing by SensioLabs, regardless of when they were brought to the attention of SensioLabs. The fact that SensioLabs does not invoke one of these T&Cs at any given time shall not be interpreted as a waiver of its right to invoke it subsequently. These T&C may be amended. The applicable version is the most up-to-date version available on the Website https://sensiolabs.com on the order date. The client guarantees compliance with these T&C by all its employees, agents, and representatives. The client acknowledges receiving sufficient information and advice from SensioLabs prior to placing any order, enabling them to ensure that the service offering was suitable for their needs.

SensioLabs University Platform is an e-learning platform that can be included in the training offer. Specific conditions applies: https://university.sensiolabs.com/terms-and-conditions

Order

All orders for intercompany training courses imply acceptance of the program available on the SensioLabs Website on the date of order.
All orders for in-company training courses imply acceptance of the course content described in the quotation (both pedagogical and financial), a copy of which is provided to the client.

The order is considered firm and final when the Client submits the registration request by one of the following means:

  • Registration on our Website;

  • Sending an email indicating the registration request and containing the Client's contact information (last name, first name, job title, address, company name if applicable), as well as the dates, the title of the training course, and the number of participants the Client wishes to register;

  • Sending a completed and signed quote/registration form by mail.

Placing a firm and final order signifies your knowledge of, and irrevocable and unconditional acceptance of, these terms and conditions. SensioLabs may modify these terms and conditions at any time, without prior notice. Such modifications shall not entitle the client to any compensation.

Prerequisites

SensioLabs specifies the initial knowledge required to participate in each of its training courses under optimal conditions. Some modules may require a preliminary interview or test. It is the client's responsibility to ensure that any trainee registered for a SensioLabs intercompany training course meets the prerequisites specified in the corresponding program. Consequently, SensioLabs cannot be held liable for any mismatch between the training provided and the participants' initial level.

Services

SensioLabs provides training services at both in-company and inter-company locations. To deliver these training sessions, SensioLabs may install software on clients' computer workstations or provide workstations equipped with pre-installed software. In these cases, clients do not acquire rights to the software, but rather receive access to it for the duration of the training.

SensioLabs is free to use the teaching methods and tools of its choice. The content of the programs, as it appears on the training presentation documents, is provided for information only. The instructor or the person in charge of the training course may modify them according to the current state of art, the level of the participants or the needs of the group. Please note that SensioLabs can modify the form and content of resources and tools according to the rules imposed by its quality certifications.

To ensure the best learning conditions, the number of students in each course is limited. This number is determined, for each course, according to the objectives and teaching methods. Registrations are processed based on the order in which they are received. The issuance of an offer does not constitute a registration. Once the number of participants has been reached, registrations are closed. SensioLabs may then propose to the Participant to attend a new session or to register on a waiting list.

Prices and Payment Terms

Our prices are quoted in euros, excluding VAT, and are subject to the applicable VAT rate. Invoices are due in full upon receipt. The total amount due by the Customer is indicated on the order confirmation.
Acceptance by SensioLabs of orders is conditional on receipt of full payment of its invoice. SensioLabs therefore expressly reserves the right to release seats booked by the Client if the registration fees have not been paid according to the terms stipulated below.
The invoice will be sent to the client after the service has been provided.

Payment of the order can be made:

  • online by credit card (except for France)

  • by check

  • by bank transfer:
    BANQUE POPULAIRE VAL DE FRANCE 2E
    Etablissement 18707 - Code guichet 00084 – Compte 32121216629 – Clé 29
    IBAN : FR76 1870 7000 8432 1212 1662 929
    Please reference the invoice number(s).

Invoices are due in full immediately upon receipt, unless a different due date is indicated on the invoice. Any invoice not paid by this due date will automatically be subject to a prorated interest charge of 1.5% per month, a penalty of 20% on the sale price, excluding tax. SensioLabs reserves the right to suspend or cancel services already in progress without any compensation to the customer. Any applicable duties and taxes are billed in addition to the sale price, in accordance with applicable laws and regulations.

In France, if a Skills Operator (OPCO) is making the payment, it is the client's responsibility to submit the funding request to their OPCO before the training begins. The funding agreement must be provided at the time of registration. The client is responsible for seeking reimbursement for these expenses from the OPCO. If the OPCO provides partial funding, the client will be billed for the difference. If the OPCO funding agreement is not received by the first day of training, the client may be billed for the full cost of the training. If the OPCO fails to pay for any reason, the invoice becomes payable by the client.

Any training course that has commenced is considered due in full.

All in-company training will be subject to a prior commercial and financial proposal from SensioLans.

Training Agreement

Our invoices serve as simplified training agreements. However, a standard training agreement is available upon request.

Invitations

SensioLabs is not responsible for invitations not received, regardless of the recipient(s) at the client's organization, particularly in the event of the trainee(s)' absence from the training. It is the client's responsibility to ensure the registration of their trainees and their attendance at the training.

Cancellation, Absence, or Postponement

Any registration cancellation must be made by telephone and confirmed in writing. Cancellation fees are defined as follows:

  • Cancellation requests sent more than one month before the start of the course incur a fee of 10% of the total cost of the course.

  • Cancellations made between three weeks and one month before the start of the course incur a fee of 30% of the total cost of the course.

  • Between two and three weeks before the start of the course: 70% of the total cost of the course.

  • Cancellations occurring less than two weeks before the start of the course will be charged the full cost of the course.

Postponing a registration less than two weeks before the start of the workshop will be considered a cancellation.
Students who are absent from a training session without prior cancellation will be billed for the full cost of the services ordered.

SensioLabs reserves the right to cancel any training course due to insufficient participants, difficulty procuring training materials, or technical issues without providing compensation. Students will be notified at least one week before the start of the workshop if this should happen, and their registration will automatically be postponed until the following session.

Limitation of Liability

SensioLabs shall not be liable for any technical malfunction of the equipment or any cause beyond its control. Regardless of the type of service provided, SensioLabs liability is limited to compensation for proven direct damages. SensioLabs liability is capped at the price the client paid for the service in question. Under no circumstances shall SensioLabs be liable for indirect damages, such as loss of data, loss of files, loss of business, commercial loss, lost profits, or damage to image or reputation.

Intellectual Property

The Client may only use SensioLabs' work, methods, materials, and tools for the purposes specified in the order. All training materials, regardless of their form (e.g., paper, digital, or oral), remain the exclusive property of SensioLabs in accordance with Articles L.111-1 et seq. of the French Intellectual Property Code. Reproducing, distributing, adapting, or collectively using these materials without express authorization constitutes infringement and may result in civil and criminal penalties for the perpetrator, as sanctioned by Articles L.335-2 et seq. of the French Intellectual Property Code.

The Client agrees to keep all economic, technical, and commercial information to which it has access confidential and not to compete with SensioLabs directly or indirectly by transmitting its documents to any third party. This confidentiality obligation applies for the duration of the contract and for 5 (five) years after its expiration.

Trainees are not permitted to record, capture, communicate, use, or distribute any part of the tests, exams, or training sessions in any way whatsoever, except with the express written authorization of SensioLabs. Violation of this rule may result in liability and legal action. SensioLabs also reserves the right to exclude any participant who fails to comply with this rule.

The Client is solely responsible for complying with these obligations and shall indemnify SensioLabs against any consequences resulting from a breach of these obligations.

Force Majeure

SensioLabs shall not be liable to the client for any failure to perform its obligations resulting from a force majeure event. In addition to those usually recognized by courts and tribunals, the following shall also be considered force majeure or fortuitous events:

  • Illness or accident of a consultant or training facilitator

  • Strikes or labor disputes, whether internal or external to SensioLabs

  • Natural disasters

  • Fires

  • Failure to obtain visas, work permits, or other authorizations

  • Laws or regulations enacted after the fact

  • Interruption of telecommunications

  • Interruption of energy supply

  • Interruption of communications or transportation of any kind

  • Any other circumstance beyond the reasonable control of SensioLabs

Data Protection

The provisions of this Article are included in order to comply with the provisions of the European Legislation on the Protection of Personal Data, and in particular Article 28 of the RGPD (Subcontractor).
Terms used with a capital letter in this Article that are not defined herein, in particular in the "Definitions" at the beginning of this Agreement, have the meaning given to them in the GDPR (in particular in Article 4 "Definitions" of the GDPR).

General

The Client is the Controller and SensioLabs is the Processor for all Personal Data processed by SensioLabs on behalf of the Client ("Client Personal Data") under the Agreement. The Parties shall comply with the applicable data protection laws and regulations and in particular with the European Legislation on the Protection of Personal Data.
SensioLabs acknowledges that all the contractual commitments and measures defined in the present Article (Protection of Personal Data) constitute essential and determining conditions of the Customer's consent to enter into the Contract with SensioLabs.

Processing on instructions

Personal data processed internally is used strictly for executing and following up on the customer's request by the SensioLabs services in charge of processing. This data is necessary for providing this service. It includes the names, surnames, job titles, and professional and/or personal contact information of our clients and prospects, who may be legal entities or individuals. This data is not sensitive.
This data is collected for the purpose of providing personalized advice to all who contact us, processing orders from our clients, and promoting our training catalog. The data is stored in a CRM software.
SensioLabs, and any person acting under the authority of SensioLabs with access to the Client's Personal Data, undertakes to process the Client's Personal Data only upon documented instruction from the Client, including with respect to transfers of Personal Data to a third country or to an international organization, unless SensioLabs is required to do so under the law of the Union or the law of the Member State to which SensioLabs is subject; In this case, SensioLabs shall inform the Client of this legal obligation prior to processing, unless the law concerned prohibits such information for important reasons of public interest.

Security

SensioLabs shall take all measures required under Article 32 of the GDPR (Security of Processing) to protect the security and confidentiality of the Client's Personal Data, including implementing technical and organizational measures to ensure a level of security appropriate to the risk, taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of the processing as well as the risks, varying in likelihood and severity, to the rights and freedoms of natural persons.
SensioLabs shall notify the Client as soon as possible, and in any case within a maximum of two (2) days, after becoming aware of a Personal Data Breach.

Assistance and cooperation

SensioLabs, and where applicable, its Representatives, shall cooperate with the Supervisory Authority, at the latter's request, in the performance of its duties.
SensioLabs undertakes, taking into account the nature of the processing, to assist the Client by technical and organizational measures, to the extent possible, in fulfilling its obligation to comply with requests made to it by Data Subjects to exercise their rights under Chapter III (Rights of Data Subjects) of the GDPR.
SensioLabs shall notify the Client of any request by a Data Subject for access to the Client's Personal Data or the exercise of any other right of a Data Subject as provided for in Chapter III (Data Subject's Rights) of the GDPR relating to the Client's Personal Data. SensioLabs shall act in accordance with the Client's instructions as to the processing of such requests.
In the event that a court and/or a Supervisory Authority brings an action against a Party, the other Party undertakes to cooperate in good faith and without delay to assist such Party in such action at no additional cost and to the extent requested by such Party.

Deletion of Personal Data

At the Client's discretion, SensioLabs undertakes to delete or return all of the Client's Personal Data, in the format and within the timeframe provided for in Article 24 of the General Terms and Conditions, at the end of the services relating to the processing, and to destroy the existing copies, unless the European Legislation relating to the Protection of Personal Data requires the retention of the Client's Personal Data.

To exercise any of the above rights, please send a request by mail to the following address: SensioLabs - 163 quai du docteur Dervaux 92665 Asnières-sur-Seine Cedex - France or by email to privacy@sensiolabs.com

Miscellaneous

If any one of the terms of the T&C, or a part of them is void under a rule or a law in force, it will be deemed not to have been written, but will not result in the nullity of the Contract, nor that of a clause only partially concerned.

The fact that one of the Parties does not invoke a failure by the other Party to meet any one of its obligations herein, cannot be interpreted for the future as renunciation of the obligation in question

Temporary non-application of one or more clauses by SensioLabs shall not constitute a waiver of its rights under the other clauses, which shall remain in full force and effect.

SensioLabs is authorized to subcontract all or part of the services covered by this agreement. All of the Client's obligations arising from this agreement are solely with respect to SensioLabs, which remains liable to the Client for all obligations arising from this agreement.

SensioLabs is authorized to use the Client's company name, trade name, and/or trademarks, as well as those of the group to which the Client belongs, as a commercial reference for marketing and/or advertising purposes, unless the Client objects in writing.

Jurisdiction in case of dispute

SensioLabs designates its principal office address as the address for service of process. The parties shall seek to amicably resolve any dispute arising between them resulting from the interpretation or application of the contract. If an amicable agreement cannot be reached, the dispute shall be referred to the Nanterre Commercial Court and governed by French law.

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